Refund Policy

Effective Date: 19/01/2025

At iptvnederland.fun, we aim to provide a reliable and high-quality IPTV service. Please read our refund policy carefully before making a purchase.

1. General Refund Terms

  • We do not offer unconditional refunds
  • Refunds are only granted if the issue is proven to be caused by our service
  • Customers must cooperate with our support team to troubleshoot the issue

To request a refund, you must provide clear evidence (such as videos or screenshots) showing the problem.

2. Trial & Non-Refundable Plans

  • The 1-month subscription is considered a trial and is non-refundable under any circumstances
  • We strongly recommend testing the service before purchasing long-term plans

3. Eligibility for Refund

You may be eligible for a refund if:

  • The issue is caused by our server or service
  • The issue cannot be resolved within 48 hours by our support team
  • The refund request is submitted within 48 hours of purchase

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Device incompatibility or unsupported apps
  • Incorrect setup or lack of technical knowledge
  • Internet connection issues from your provider
  • Temporary buffering, freezing, or channel downtime
  • Missing specific channels (including adult content not advertised)
  • Change of mind after purchase
  • Switching to another provider

5. Service Interruptions

Our servers are stable, but in rare cases of downtime:

  • If service is unavailable for more than 48 hours due to our side, we will:
    • Offer a full refund, or
    • Compensate with free subscription extension

6. Partial Refunds

  • Full refunds are only available within the first 48 hours (excluding 1-month plan)
  • After that, partial refunds may apply based on the remaining subscription duration

7. Refund Processing Time

  • Refunds are issued to the original payment method
  • Processing may take:
    • 5–10 business days (standard cases)
    • 20–31 business days for card payments
    • In rare cases, up to 90 days depending on the payment provider

8. How to Request a Refund

To request a refund:

  • Submit a request with the subject: “Refund Request”
  • Include your order details
  • Clearly explain the issue
  • Provide supporting evidence if required

Our support team will review your request and respond with a clear decision.

9. Final Notes

By purchasing our services, you agree to this Refund Policy. We encourage all users to test compatibility and service quality before committing to long-term plans.